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Custom & Scheduled Reports - Knowledgebase / Administration - Help Desk

Custom & Scheduled Reports

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With Custom & Scheduled Reports, you can create tailored reports to fit your needs, whether for your entire client portal or a specific project. By filtering and automating reports, you quickly and easily gain insights that help you make informed decisions.

Available from: Enterprise and as an add-on on the Professional plan


Getting Started
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Accessing Custom ReportsCopy link to Accessing Custom Reports to clipboard

You can access Custom Reports in two ways:

  1. Click "Reports" in the top menu.

  2. Click "Reports" within a specific project.

  3. On the next page, select "Create report template" in the upper right corner.

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Customizing Your Report
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Basic SettingsCopy link to Basic Settings to clipboard

  • Report Name: Assign an internal name to your report.

  • Description: Provide a brief summary of what the report is about.

  • Language: Select the language for the report.

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Data Selection
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  • Projects: Select specific projects to include or let the report cover all projects.

  • Teams: Filter by teams within Teamview.

  • User Fields: Use custom fields to create filtering rules.

    • Example: Filter a report for the IT department:
      Department (Custom Field) → Is any of… → IT

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Columns & FiltersCopy link to Columns & Filters to clipboard

  • Choose which data fields to include, such as completion date, project, email.

  • Default fields like first name and last name are always included.

  • Select multiple columns for more detailed reports.

    Examples:

    • View which teams have completed a course: Project + Completion + Completion Date

    • Track when participants started and completed a course: Course Start + Completion Date

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Scheduling & AutomationCopy link to Scheduling & Automation to clipboard

Do you want reports to be sent automatically? Enable Report Scheduling and select:

  • Frequency: Daily, weekly, monthly, or yearly.

  • Recipients:

    • Specific email addresses.

    • Team Managers in Teamview.

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Generating & Managing ReportsCopy link to Generating & Managing Reports to clipboard

Creating a ReportCopy link to Creating a Report to clipboard

  1. Once settings are saved, click "Generate New Report".

  2. Select a date range if you want to filter data.

  3. Click "Generate Report" to finalize.

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Editing an Existing ReportCopy link to Editing an Existing Report to clipboard

  1. Go to Reports.

  2. Select the report you want to update.

  3. Click "Report Settings" in the upper right corner and make your changes.

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FAQs & Tips
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Can I modify a report after it has been generated?
Yes! You can adjust the settings and create a new version of the report.

How can I ensure the report includes the correct data?
Double-check your selection of projects, teams, and custom fields before generating the report.

Is there a limit to the number of reports I can create?
No, you can create as many report templates as needed!

Summary & Next StepsCopy link to Summary & Next Steps to clipboard

With Custom & Scheduled Reports, you can easily create, filter, and schedule reports to gain insights into your projects and users. Try creating your first report today and customize it to fit your needs!

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