If you have users who cannot log in, please ask them to:

• Make sure they are using the correct URL to access your learning platform

• Make sure they are using the correct email address to log in (the one they are registered in the course with)

• Reset their password by clicking on “Forgot password”

If none of the above works, you can manually change their password by following the steps below:

1. Go to the “Users” tab in the main navigation menu.

2. Search for the user and click on their name.

1. Click on “Set password” and set a new password.

1. Set a new password.

1. Send the new password to the user and ask them to reset it as soon as possible.